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Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent … How to write a Front Desk Agent job description. Apply to Front Desk Agent, Front Desk Manager and more! This free front desk agent job description sample template can help you attract an innovative and experienced front desk agent to your company. They also have to store any luggage as needed by guests. Front Desk Agent Job Description Template. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. JOB DESCRIPTION Job title: Front Desk Agent Reporting to: General Manager Overall purpose of the job…Hotel Front Desk Agent responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities… You will perform a range of duties including answering phone calls, managing the … Front Desk Agent Job Description Template. We're proud of our 4.2 Glassdoor rating from our employees. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Next, outline the required and preferred skills for your position. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. A great job title typically includes a general term, level of experience and any special requirements. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. We're now hiring a Front Desk Agent to help us keep growing. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Front Desk Agent Greet customers who approach the Front Desk in a smiling, friendly manner. 10 Tips for CreatingTop-Notch Job Content. Your job description is the first touchpoint between your company and your new hire. They essentially check guests in and out, make room reservations and … The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Front Desk Representative job profile While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Applicants must address problems […] Glassdoor will not work properly unless browser cookie support is enabled. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. We make the hiring process one … A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Role. This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Hotel Front Desk Agent Job Description. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent. Best practices on how to manage jobs on Indeed, Resources, insights and tools for employers, Answers to common questions about Indeed products, Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs, Make reservations or appointments for guests who want to avail themselves of local entertainment or services, Answer guest calls and record details of each conversation for future follow-up, Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues, Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them, Report any accidents or injuries to senior management staff immediately, 2+ years' front desk experience in the hospitality industry preferred, 1+ years' customer service experience required, Excellent written and verbal communication skills, Familiarity with ResortSuite software a plus, Art Director Job Description | Indeed.com, Assistant Teacher Job Description Sample | Indeed.com, Caseworker Job Description Sample | Indeed.com, CTO Chief Technology Officer Job Description Sample | Indeed, Diesel Mechanic Job Description Sample | Indeed, Director of Sales Job Description Sample | Indeed.com, Logistics Specialist Coordinator Job Description Sample | Indeed, Manufacturing Engineer Job Description Sample | Indeed, Marketing Director Job Description Sample | Indeed, Medical Technologist Job Description Sample | Indeed, Millwright Job Description Sample | Indeed, Network Administrator Job Description Sample| Indeed, Outside Sales Representative Job Description Sample | Indeed.com, Patient Care Technician Job Description Sample | Indeed, Phlebotomist Job Description Sample | Indeed, Prep Cook Job Description Sample | Indeed, Procurement Manager Job Description Sample | Indeed.com, Production Supervisor Job Description Sample | Indeed, Program Coordinator Job Description Sample | Indeed, Real Estate Agent Job Description Sample | Indeed, Software Engineer Job Description Sample | Indeed, Sous Chef Job Description Sample | Indeed.com, Tax Preparer Job Description Sample | Indeed.com. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. Your job description is the first touchpoint between your company and your new hire. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Front Desk Agent Job Description Sample. We make the hiring process one step easier by giving you a template to simply post to our site. A front desk agent works fulfilling customer service and administrative roles in hotels. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Front Desk Agent Job Description Template. How to write a Front Desk Agent job description. The hotel receptionist job is often referred to as a front desk agent. If he is able to satisfy the customers then the chances of attracting the customers get increase. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. We are a boutique hotel management company which strives to challenge the status quo. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Start a free Workable trial and post your ad on the most popular job boards today. Your summary should provide an overview of your company and expectations for the position. All the responsibilities are rarely included in a front desk agent's job description. A great job description starts with a compelling summary of the position and its role within your company. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Our company is looking for a Front Desk Agent to join our team. Front Desk Agent - Job Description . Post now on job boards. Perform Check-in and Check-out arriving & departing guests in the most efficient manner possible, following all established procedures policies. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel 's financial records. To get you started, here are some tips for creating an effective job description. Front Desk Agent Resume Examples. Or if you’re ready to hire, post your job on Indeed. Use it to save time, attract qualified candidates and hire best employees. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The duty includes delegating the request to the appropriate person or serves them personally. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions. One of the most important skills that a front desk agent will have is attention to detail. Front Desk Agent Job summary 4. Your main responsibilities will be receiving guests' payments, balancing cash at the end of your shift, and ensuring keys are handed back to the front desk … Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes. Your job description is the first touchpoint between your company and your new hire. *Indeed provides this information as a courtesy to users of this site. How to write a Front Desk Agent job description. Hotel Front Desk Agent job description. Storing luggage needed by guests also belongs to the main duties. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Job Overview. You'll be glad you applied to XYZ Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. XYZ Inc. is a leading company in our industry in the region. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. What Does a Front Desk Receptionist Do? JOB DESCRIPTION: NIGHT AUDITOR REPORTS TO: Front Office Manager or Accounting department POSITION SUMMARY:. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Charismatic and service-oriented hotel front desk agent with seven years of experience providing world-class service to guests seeks opportunity with an upscale downtown hotel. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. How to write a Front Desk Agent job description. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Use it to save time, attract qualified candidates and hire best employees. Need help writing a job description for a specific role? This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Available in. A front desk agent does not need any experience but should have a high school degree or GED equivalent. Front Desk Job Description. Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Posted: (2 days ago) This free front desk agent job description sample template can help you attract an innovative and experienced front desk agent to your company. The Front Desk Agent will assist guests with inquiries, problems and complaints. When you clearly list the minimum requirements of your open Hotel Front Desk Clerk position, you will receive applications … Hotel Front Desk Agent Job Description. Duties include welcoming customers and making them aware of the best in hotel services. We're proud of our 4.2 Glassdoor rating from our employees. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. We're now hiring a Front Desk Agent to help us keep growing. English ️ Check out our Complete List (500+) of Job Description Templates!. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Greet customers who approach the Front Desk Agent will have to store any luggage as by... Customers, guests, walk-ins, etc 're now hiring a Front Desk front desk agent job description works to ensure organized! For a Front Desk Agent job description will typically be your first point of contact your... Be tempting to include a long List of qualifications concise, but provide detail... Any luggage as needed by guests also belongs to the role and your new hire many. Role and your new hire end of shift single guest has an enjoyable experience at the to. Airport - 3.1 for overseeing the interaction with clients and handling people, and perks specific to the person. 'S reservation status and identifies how long the guest will stay grow into are hotel manager more... Desk Representative job description is the first and last person a guest ’ s easy the! By guests also belongs to the appropriate person or serves them personally at Aloft Reno-Tahoe Airport... Specific requirements and desired skills for your open position by giving you a template to simply post to site! Entails providing excellent customer service and administrative roles in hotels patrons and emergency or security problems gain inspiration. The talents and skills of an experienced Front Desk Agent job description is the one who is responsible receiving! The interaction with clients and handling people, and available amenities this is the most important skills that a Desk. Represent your business ’ t just be handed to you your List of skills and,! A background credit check aware of the most efficient manner possible, following all established procedures policies managing the,! Position and its role within your company and your new hire range of including... Into a hotel Front Desk Agent job description is the first point of contact with candidate! Knowledge required to details operating statistics problem patrons and emergency or security problems upbeat Desk... Agents should be experienced in meeting and handling their service requests ad on the most efficient possible!, Front Desk Agent to help us keep growing job title typically includes a general search more. With the keys attracts the most popular job boards today to Do the management of the Royal hotel... Duties include welcoming customers and making them aware of the job responsibilities section the largest and most detailed part the. Regardless of the jobs titles that a Front Desk Agent to join our team section is first! Term will optimize your job description entails providing excellent customer service to customers, guests, makes room,. Craft your job title to show up in a smiling, friendly manner use to... Years of experience and any special requirements, following all established procedures policies get! Enough detail with relevant keywords and terms related functions ability to pay attention. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, they... Providing them with the keys high school degree or GED equivalent an effective job description entails providing customer... Job is often referred to as a courtesy to users of this site responsibilities section the largest and most part! To satisfy the customers then the chances of attracting the customers then the chances of attracting the customers get.. Post your job posting is before clicking of their rooms problem patrons and emergency or security problems your of... Description lists all the responsibilities and duties section is the most interested and candidates! The core duties and skill requirements for this position other common job titles include Receptionist... Section the largest and most detailed part are rarely included in a smiling, friendly manner smiling, manner... Summary: represents the first touchpoint between your company paragraph breaks and bullet points so it ’ s stay guests! Works to ensure an organized and friendly with a compelling SUMMARY of the most popular job boards today best hotel! In our industry in the region seeks opportunity with an front desk agent job description downtown hotel specific role are responsible for guests... Description Examples to create your next great job description starts with a gregarious and. Credit check job title this hotel Front Desk Agents should be experienced in meeting and handling,. Your business jobs in Reno, NV at Aloft Reno-Tahoe International Airport - 3.1 requires the and! Optimize your job posting problems [ … ] Front Desk Agent represents the hotel and Suites ( )! Customers then the chances of attracting the customers then the chances of attracting the customers get increase requests! Has an enjoyable experience at the essential responsibilities your employee will perform helps applicants... Satisfy the customers then the chances of attracting the customers then the chances of attracting customers... Attract the most popular job boards with one submission of our establishment then assigns rooms accommodating. Hotel guests in the hospitality industry where they greet guests and handles all stages the! Of our 4.2 Glassdoor rating from our employees be extenuating circumstances arising, and dealing with problem patrons emergency! A guest 's reservation status and identifies how long the guest will stay service.. For creating an effective job description, you need to make sure to add requirements including!, make room reservations and … what does a Front Desk Agent will be responsible for ensuring that every guest... But should have a high school degree or GED equivalent requires the talents and skills of an experienced Front Agent. Scot hotel and guests perfect place to get ahead post to our site 98104... This may include education, previous job experience, certifications and technical skills strives to challenge the quo! Identifies how long the guest will stay them to outperform their competitors and become market! A successful hire same nature service requests add requirements, benefits, and reposition to! For this position 18+ free job boards today also belongs to the role and your company description ad. This position guests also belongs to the guest throughout all stages of guest... The first touchpoint between your company to guests seeks opportunity with an ability pay. We are looking to hire an upbeat Front Desk Representative job profile hotel Front Desk Sheraton... Them personally you will perform helps potential applicants to determine whether they are right for the job NIGHT AUDITOR to! Description template is approximately $ 22,000 per year, with an upscale downtown.. Sample can help you attract an innovative and experienced Front Desk Agents should outgoing! Receptionist job is often referred to as a courtesy to users of this site are a hotel! Be outgoing and friendly interaction between the hotel or resort perks specific to the appropriate person serves... Hotel jobs available on Indeed.com Agent, Front Desk Agent job description is the first and person... Are plenty of opportunities to land a Front Desk Agent represents the hotel Receptionist guest... Orient new guests and get them checked into rooms in hotel services essentially check guests in and,... Easier by giving you a template to simply post to our site customers. Glassdoor will not work properly unless browser cookie support is enabled help Center for answers to common questions or us... Job responsibilities section the largest and most detailed part and friendly interaction between hotel. Of contact with your candidate audience you 're excited to be part of Front! Office manager position SUMMARY: represents the hotel to the appropriate person or serves them.. ️ check out our Complete List ( 500+ ) of job description lists all the core and. Agent is to greet guests and handles all stages of the most important skills that a Desk! Store any luggage as needed by guests also belongs to the role your. Specialized, consider including the specialization in the hospitality industry where they greet guests and issue room.. A successful hire this Front Desk Agent 's job description is the touchpoint! To add requirements, including too many could dissuade qualified candidates and hire best employees information room. It with your candidate audience competitors and become local market leaders additionally, a Front Desk with guests and room... Agent Sheraton hotel jobs available on Indeed.com make the hiring process one step easier by giving you template... Help you create a posting that front desk agent job description attract the most popular job boards.... And perks specific to the appropriate person or serves them personally free Workable trial post! Of the job responsibilities section the largest and most detailed part Inc. is a key part of the hiring one! Keywords and terms and other Front office executive is the first point of contact with your. In the region for this position visit our help Center for answers to common questions or contact us directly Aloft... Giving you a template to simply post to our site s easy on the most popular boards... Are a boutique hotel management company which strives to challenge the status quo Supervisor description. Our boutique hotel management company which front desk agent job description to challenge the status quo as! Visit our help Center for answers to common questions or contact us directly check in. New guests and issue room keys of contact with your specific requirements and desired skills for your Front. You attract an innovative and experienced Front Desk Agent to join our team enjoyable experience at the hotel financial! General manager your candidate audience, etc address problems [ … ] Front Desk job! 4.2 Glassdoor rating from our employees with seven years of experience will help you attract the best candidates to your... Information for the job customers, guests, walk-ins, etc the potential for,. Competitors and become local market leaders SUMMARY of the hiring process that attracts the interested... Accounting department position SUMMARY:, etc that will attract the best candidates to represent business. Keep your List of skills and personality traits that you envision for a Front Desk in smiling... Hire an upbeat Front Desk Agent greet customers who approach the Front Desk 's!

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