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hotel general manager resume


Overall accountability for forecasting, budget and revenues of 498 room hotel with 3 food and beverage outlets and over 72,000 square feet of event space, Developed a profitable 92 room full service historic resort from an under producing asset, Oversaw new hotel construction and grand opening, Responsible for developing operating budgets, checks and controls hotel expenses, prepare reports, approves requisitions for all departments, responsible for all revenue and accounts receivable, bank deposits and cash on site. Led pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, and revenue generating strategies. Creates and solicits new business through innovative means, Offer guests assistance whenever possible, Onboard inventory management and meeting the food and alcohol budget, Process financial transactions and manage the business office, Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc. Responsible for revenue management and being active and aggressive with online revenue producers. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. In this case, there are some aspects you have to pay attention when you build a perfect hotel general manager resume … Hotel Manager Resume Objective Resume Samples » Resume Objective » Hotel Manager Resume Objective Job Description: Hotel manager resume description includes a duties and responsibilities of the hotel manager. Hotel General Manager Resume Sample Three is one of three resumes for this position that you may review or download. Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. No need to think about design details. Delegates work responsibilities in order to best utilize all personnel, Reviews all significant items with the Regional Manager and other home office executives for information purposes, policy decisions, or assistance requests, Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly, Inspects the property and implements action to ensure the safety of all staff and guests from, To render assistance to the GM during all the Hotel operations (multitasking), Translating, and keeping all the correspondence (incoming, outgoing, minutes of weekly meeting), Making appointments, interpretation (if needed) and keeping the GM's schedule, Ensure compliance of corporate procedures and standards. You are tasked to make sure everything is running perfectly. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop, Awarded company's cost containment award in 2008&2009, Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%, Successfully oversaw four phases of renovations during six year span. Copy, fax and scanning, 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations, Must have a strong track record of driving sales including group sales and increasing revenue, Previous F&B and bar promotion/ operations experience required, Must have banquet sales and banquet operations experience, Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement, Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts, Executes all aspects of the sales and marketing plans to surpass revenue goals. Education. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understa. Increased revenues through effective neighborhood marketing, Restructure the Executive Team to also include serving as interim Director of Operations and Director of Sales & Marketing, Responsible for budgets, timelines, staffing, training, sales and marketing, Facilitated necessary internal and external meetings, Prepared status reports to ensure project tasks and sales goals were completed accordingly, Active in annual forecasting and individual/hotel market plan development, Prepared budgets, marketing plans, and monthly financial reports, Developed significant business relationship with area's largest employer, Achieved highest ever reported occupancy during off season, Managed a full service hotel with 202 rooms, restaurant and banquet, Planned daily operations and managed staff of up to 120 employees, Consistently meet and exceed revenue targets, Managed budget, payroll and capital investments in the property, Increased overall Quality Assurance and Guest Satisfaction results, Oversee employees to ensure quality services, Researched and selected new products and inventory. Bring hotel up to brand standards to save flag or re-establish hotel to operate as an independent. This means that he or she is responsible for ensuring that everything is in order, including operations and daily staff management activities. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. When you are creating your hotel general manager CV, keep the following tips in mind for the best results: – Include the strongest Personal Summary statement as possible. Proof of recertification status is required Minimum 5 years’ experience in a hospitality environment. Stabilize hotel and re-establish previous business and/or bring in new business to increase GOP. Management And Human Resource, and Organizational. Proven record 10 years as an Hotel General Manager, with the required experience and leadership skills, looking to directed the development and execution of an hotel strategic planning – marketing & Sales initiatives, financial plans and analysis for operations excellence. Responsibilities also include the hiring, training, coaching and mentoring of team members. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. General Manager Skills List. Hotel General Manager. GM or Director of Sales, A Bachelor's degree is not required but greatly preferred, Submit quarterly plans and actions for operations of the property, Develop management and staff programs to increase guest satisfaction, Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation, Support the RLH Mission - creating the most memorable guest experience possible, Aid department managers with procedures, service standards, goal setting and daily duties, Participate in appropriate industry related community and State organizations, Represent the hotel in public speaking forums, Show them you CAN, show them you CARE; following all essential principles in the Little Red Book, The listed items may not be the only duties performed in this position - there will be other duties as assigned, Thorough knowledge of computer systems: i.e. Successfully supervised 15 million dollar full hotel renovation in 2005 finishing on budget and ahead of schedule. More General Manager resume templates General manager resume General manager resume 1 General manager resume 2 General manager resume 3. Work Experience. Manage all aspects of a 406-room hotel including 120 employees and 7 department heads. All rights reserved. Responsibilities included developing and managing business plans, budgets, and revenue management. - Instantly download in PDF format or share a custom link. General Manager, June 2010 – June 2015 New Parkland Inn – New Parkland, CA. Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years. Played pivotal role in hiring, training and discipline of hotel staff. Ensured guest satisfaction through reviews and surveys. The Hotel General Manager is accountable for all operations of the entire hotel. Consistently increased ADR year over Year during my tenure. 6. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview. Management CV template examples: Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. Increased group revenue by 25% through targeted focus on core groups. Apply to General Manager, Hotel Manager, Assistant General Manager and more! When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Start to finish group sales - from negotiation of contracts to billing of stay, Maintenance of Quality Brand Standards and exceeding inspection expectations, Analyzes operations and meets with department heads to review the operations and receive the operations and receive their suggestions, Selects and trains department heads and keeps them informed of company policies: observes their performances. Hotel General Manager Career Objective Statement. Facilitated yield meetings to maximize ADR and profitability, including identification of group business. Make sure your hotel general manager resume looks inviting enough for the recruiter to … Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. Improved team member satisfaction scores in all hotel operational areas by 30 percent. A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, or a motel depending on the business. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste … Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees. Add Other Sections to Your General Manager Resume . Hotel General Manager: Park Hotel – Caithness: Jan 2013 – Present: Monitored all profit and loss statements of the hotel and prepared an annual budget for it. Download Hotel General Manager Resume Sample as Image file, Manage all aspects of the hotel environment through a team of assistant managers and service members, Contributes to the successful development of the Hotel Staff, Builds and maintains relationships with key Clients. Looking for cover letter ideas? Hotel General Manager Job Description, Key Duties and Responsibilities. ), Actively recruiting and hiring qualified associates. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs. Find out what is the best resume for you in our Ultimate Resume Format Guide. Sales to potential guests both within and outside the hotel. This acts as a hook to help catch and draw in hiring managers, and should be meticulously created to help highlight your strengths, abilities, and why you are the ideal candidate for the job. Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms. Therefore, building a good resume will make your impression perfect. Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue. The General Manager is in charge of overall operations. Reviewing plans and goals monthly and taking corrective action promptly as needed, Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals, Create the hotel’s annual budget and monitor the performance of the hotel throughout the year, Minimum four (4) years full service hotel general manager experience required, Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity, Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements, Strategic thinker as it relates to business and revenue planning and development, Directing marketing and promotional efforts to always position property as a Compset leader, Experience as a Hotel GM or Asst. Led full responsibility for the bidding and hiring of all contractors for renovation and PIP. Skills : Microsoft Office And Quick Books Software. Hotel General Manager Resume Objectives • Seeking a position as a Hotel General Manager at Hyatt utilizing 12+ years’ extensive experience in overseeing the operational functions of high-end hotels, with special focus on guest satisfaction and revenue generation. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Established internship/mentoring program in three local high schools, allowing selected students the opportunity to experience practices of the hotel hospitality industry. Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality. Producing annual budgets for Hotel operations, including revenue and expenses. Developed and completed multi-room renovation project within budget and allotted time. Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. Hotel General Manager Resume Sample 4.5. Establish, put in place and train the staff on new systems and procedures. All managers report to him/her. Professional Experience Responsibilities include managing all financial activity for a 60 room hotel with annual sales of 2.5 million. ), Developing innovative means for capturing new streams of revenue through property amenities, Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day, Responsible for positively representing and promoting the property, Sell tickets onboard for future cruises to happy guests, Become a hands on leader in the housekeeping and food service departments, Demonstrate the highest level of personalized service to guests, Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates, Overall financial oversight and support of the accounting function, Actively support the community to better serve our guests, our team members, and the greater good, Ability to deal professionally, courteously and tactfully with the public and coworkers, Capable of gathering/analyzing competitive market intelligence, Quantifiable track record of past success, Ability to read, write and communicate effectively with others, Ability to prioritize structure and complete tasks with the Company's goals and objectives, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies, Thorough knowledge and understanding of Hotel operations and departmental interdependencies, Ability to interpret business and statistical reports, Ability to multi-task, follow through and re-prioritize well to meet deadlines, Process financial transactions and shipboard accounting, Onboard sales and shipboard re-bookings for future cruises, Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management, Minimum 5 years management experience at a full service hotel, resort or cruise ship, Strong organizational skills and effective communication skills (English), Willingness to work long days, every day, for extended periods of time, Flexible schedule and willingness to travel, US Coast Guard regulated pre-employment drug test, Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community, Promoting a positive, collaborative work environment, Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff, Represent owners of the hotel and maximize profits while minimizing liabilities, Ensuring the right people are in the right places. These professionals may also be required to create and implement marketing strategies. General Manager (Aspen, CO) This position has been placed On Hold. Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses. What should appear in your General Manager skills list? opening general manager homewood suites – newtown, pa Directed operations, financial performance, and guest services for 104-room upscale extended-stay hotel producing $3.5M in revenue annually. Completely restructured the entire operations team, and all sales and marketing processes. Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Responsible for the highest of productivity in labor while providing excellent customer service for all guests. Championed the full renovation of both hotels utilizing a strict $7M budget. Holding them accountable for results and rewarding them accordingly, Ensures all departments are profitable and maintain strong working relationships, Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses, Produce monthly financial reports and know at all times where the hotel stands against the budget, Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program, Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred, Approach all encounters with guests and team members in a friendly, service-oriented manner, Actively involved in the local community and builds strong relationships, Managing Front Office, Housekeeping, Security, and all hotel operation, Inspecting guest rooms to ensure immaculate cleanliness, Maintaining the safety and security of the guests and their property, Recruiting, hiring, training and mentoring employees to reach their highest potential and goals, Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement, Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement, Must be available at irregular hours as needed, Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Held accountable for ensuring guest and associate safety and conducting safety courses for all departments. 10% increase in 2004 alone. General Manager cover letter examples General Manager cover letter example General Manager cover letter 1 General Manager cover letter 2 General Manager cover letter 3. This Hotel General Manager Resume template will grab your future employer its attention. Stand out from the other general manager candidates with some extra resume sections. Indeed, the resume is your face, the one that will represent you in front of the employer candidates. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices. Since the general manager is usually at the top of the organizational hierarchy, he or she needs to be […] Hotel General Managers oversee daily operations in a hospitality establishment, from budgeting to housekeeping. ... Certified Hotel Administrator (CHA) certification is highly preferred. Those seeking to work as Hotel General Managers should hold a degree in hospitality management. This includes making outside sales calls and cold calls while maintaining relationships with current accounts, Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures, Review all departmental schedules for accuracy and staffing demands, Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information, Prepares annual budgets and weekly forecasts updates, Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff, Responsible for resolving escalated customer relations issues, Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations, Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins, Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management, Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. 3877 Feil Station, San Francisco, CA +1 (555) 824 8653. Selected as Senior Leader of the Year in 2006 for contribution to overall success of property. Increased revenues 43% from $4.3M to $6.2M through strategic planning. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Delegates responsibilities, holds them responsible for standards set forth by the hotel, assists them in improving their level of performance, Works with department heads and employees directly and counsels employees when necessary. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. Choose the Best Format for Your Hotel Manager Resume . Interviewing and hiring capable and hardworking staff. 4 votes Reyna Kuphal. Responsible for property from take-over through receivership and foreclosure. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. After downloading and filling in the blanks, you can customize every detail and appearance of your resume … Use this Hotel General Manager Resume as the starting point for your new job. Responsible for daily accounts receivables and payables. A hotel general manager is the end all and be all of a hotel. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. This way, you can position yourself in the best way to get hired. Established significant training programs for each department resulting in increased guest satisfaction. Responsible for Human Resources: benefits, hiring, terminating and orientations, Analyzed monthly P&L with detailed critique, Forecasted daily, weekly and monthly to accomplish budgeted revenues, Directed and coordinated the food & beverage operations for 5000 sq. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. Successfully acquired and secured a KBR contract for $18.6M over three years. Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns. © 2020 Job Hero Limited. - Select from thousands of pre-written bullet points. 148 General Manager jobs available in Albany, NY on When writing a Hotel General Manager CV remember to include your relevant work history and skills according to the job you are applying for. This post exhaustively discusses the job description of a hotel general manager, highlighting the key duties, tasks, and responsibilities commonly performed by individuals who work in the position. Oversight of all hotel operations with 8.2 million in annual room revenue. Report directly to the President. Additional Service Resumes are available in our database of 2,000 sample resumes. Hotel General Manager Resume Examples. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses; Re-hire all existing staff and recruit new staff to fill shortages. • Top performing Hotel General Manager looking for a position at Holiday Inn. Additional Service Resumes are available in our database of 2,000 sample resumes. Hotel General Manager Resume Sample. See our sample Hotel General Manager Cover Letter. Hotel General Manager Cover Letter The applicant wanted to move to a luxury, full-service hotel chain. They keep track of maintenance, employee hiring and scheduling, and finances, in addition to ensuring that customers are happy … Hotel General Manager Resume Sample Read More » Arranging and maintaining seasonal and special facilities for customer. Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M. Developing and maintaining a team atmosphere to achieve maximum effort on behalf of all departments and employees. Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. In our resume sample for General Manager, Robert is in the hotel industry. Complete inventories, establish par levels and re-work menus when needed. Establish confidence in existing staff though meetings and one-on-one interaction. In overall charge of daily operations of all departments, from the laundry service all the way through to … ), Working with Market Sales to establish property sales strategy, goals, and action plans, Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement, Providing timely real-time feedback to management, and hourly associates on service and operational standards, Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc. To get the reader's attention, the writer began by getting to the point about what is important in the hospitality industry. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. General Manager (Hotel) Resume. You now have a solid resume for a job as a general manager.. However— So does everyone else. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Writing a great Hotel Manager resume is an important step in your job search journey. It does not matter. It’s actually very simple. Establishes programs to improve employee morale and motivation. Coordinated with guests and monitored service trends by evaluating all comment cards. Create a Resume in Minutes with Professional Resume Templates, Bachelor’s Degree in Hospitality Management. Management of over 400 line level employees, Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment.

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